Privacy Policy

1. Who We Are

This website (www.inaflashcouriers.co.uk) is operated by CTB Cargo Limited, trading as In A Flash Couriers. CTB Cargo Limited is the data controller responsible for your personal data.

We are registered with the Information Commissioner's Office (ICO) under registration reference ZB663595.

You can contact us about data protection matters by emailing hello@inaflashcouriers.co.uk.

2. What Personal Data We Collect

We collect personal data that you provide directly to us when you use our website. This includes:

• Quote request forms: your name, company name (if provided), email address, telephone number, collection and delivery addresses, and details of the items to be transported.
• Contact forms: your name, email address, telephone number, and the content of your message.
• Email and telephone enquiries: your name, contact details, and the details of your enquiry.

3. How We Use Your Personal Data

We use your personal data for the following purposes:

• To respond to your enquiries and provide quotations — on the basis of our legitimate interest in operating our business and responding to prospective customers (Article 6(1)(f) UK GDPR).
• To perform a contract with you — where you have instructed us to carry goods on your behalf, we process your data as necessary for the performance of that contract (Article 6(1)(b) UK GDPR).
• To comply with legal obligations — for example, maintaining business records for tax and regulatory purposes (Article 6(1)(c) UK GDPR).

4. Who We Share Your Data With

We may share your personal data with:

• Subcontractors and drivers engaged to carry out deliveries on our behalf.
• Professional advisors such as accountants or legal advisors where necessary.
• Law enforcement or regulators where we are legally required to do so.

We do not sell your personal data to any third party.

5. How Long We Keep Your Data

We retain your personal data only for as long as is necessary for the purpose for which it was collected:

• Quote and contact form enquiries: where no booking is made, we retain your data for a reasonable period after your last enquiry, after which it is securely deleted.
• Customer records: where you have used our services, we retain your data for up to 6 years after the last transaction for legal and accounting purposes.

6. Your Rights

Under UK data protection law, you have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request erasure of your personal data where there is no compelling reason for us to continue processing it.
• Object to processing based on legitimate interests.
• Request restriction of processing in certain circumstances.
• Request data portability where applicable.

To exercise any of these rights, please contact us at hello@inaflashcouriers.co.uk. We will respond within one month of receiving your request.

7. Complaints

If you are unhappy with the way we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: www.ico.org.uk
Telephone: 0303 123 1113

8. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.